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Alpaca Sweaters
Men's Alpaca Sweater
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Here at Alpaca Clothing group of Incastreasures we want to help you in the process of completing your order.
Do you have a question, , don't hesitate to contact us.
Remember always:
We Value your time , your preference, effort and we want to thank you by adding a gift to your order, we will always add a gift to your order.
You will find a surprise in each parcel you bought, if you buy 2 product you will get 2 gifts and so on.
Also we also offer Free Shipping , so you have 2 powerful reason to buy in our store.We include the tradition of the inca Empire trade, known as "yapa". YAPA is the extra that you got when buying, it's a retribution , a prize, a friendship act, and we are truly a human webstore that conserve the traditions .
You are a valuable customer and a beautiful human being and we want you to offer you not only good products , we offer also friendship following the YAPA tradition.
We provide with the Webpages to help you track your order:
Royal Mail http://www.royalmail.com/track-trace
Canada Post http://www.canadapost.ca/cpo/mc/default.jsf?LOCALE=en
Australia Post http://auspost.com.au/track/
Serpost http://clientes.serpost.com.pe/Web-Original/IPSWeb_submit.htm
EMS Tracking http://www.track-trace.com/post
Shipping
What if my item is faulty on delivery?
In the unlikely event you receive your goods broken, or in torn condition please complete the returns procedure stating exactly what the fault is, also attach us in an email a picture from the same day the product is received. We won’t be responssible nor refund or Exchange the products if your national postal service damaged the package. Please also inform us if you want a refund or replacement and we will contact you , if you wish you can send it back (we won’t provide return postage fees) and we will send you the product that you order by Regular Air Mail.
Can I change my shipping address?
Of course! Please email us in our contact us section and we will amend your details immediately and send confirmation of the change. You only have 3 days from the day you purchase the goods.
I realized I wrote a wrong shipping address and didn’t get my order? Can I get refund?
No, please take your time to be precise when writing your shipping address. Be sure to indicate the correct mailing address when you are filling out your order form. We won’t refund your payment if you write a wrong shipping address.INCAS TREASURES is not responsible for items that have not been received due to an incorrect address or change of address.
How will my order be delivered?
We dispatch smaller items (from 0.01 to 2.00 kg) 1st class Air Mail, and larger items (up to 2 kg) with Regular Air Mail with a next-day courier service. Please note that goods will need to be signed for, so we recommend where possible to supply your work/daytime address for delivery. A card will be left if delivery cannot be made informing you how to collect your item(s).
Refused, Unclaimed and Returned Shipments
Please note that the customer will be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments.
Delivery and Postage:
All your retail products are Free Shipping?
Yes, we currently offer free shipping for all our retail orders worldwide.
Are your shipments insured? Do I need to submit additional funds for insurance?
All of our shipments are insured. You do not need to submit additional funds for insurance, as this is included in our shipping fee.
Do you ship to PO Boxes?
Yes.If after sometime your order return to us unclaimed we won’t refund your payment.
Do I have to pay Import Taxes and Duties?
INCAS TREASURES will cover all duties and import taxes for customers in the United States only in retail, Peru and United States suscribed a trade agreement in 2008 with no taxes. Orders being shipped to addresses outside of the United States may require the recipient to pay duties upon delivery. Customers outside the United States, and particularly those in Latin America, Africa, Australia and Portugal, are encouraged to contact their local courier or customs bureau to inquire about possible import taxes. INCAS TREASURES cannot be held responsible for duties or taxes imposed by the local government on orders delivered to countries other than the United States.
